Information We Collect

When you interact with our website, we may collect certain information from you.

Personal Information

This may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment gateways)
• Order and transaction details

This information is typically collected when you:

• place an order
• contact customer support
• sign up for updates or newsletters
• create an account on the website
• participate in promotions or membership programs such as Sandook Circle

Non-Personal Information

We may also collect certain technical information automatically when you visit our website, including:

• IP address
• browser type
• device type
• pages visited on the website
• time spent on the website
• referral website or link

This information helps us understand how visitors use our website and helps improve the overall experience.

How We Use Your Information

We may use the information collected from you for the following purposes:

• To process and deliver your orders
• To communicate with you regarding orders, returns, or support requests
• To improve our website, products, and services
• To personalize your shopping experience
• To send updates, offers, or promotional communications (if you have opted in)
• To prevent fraudulent transactions and maintain website security
• To comply with legal or regulatory obligations

Payment Processing

Payments made on our website are securely processed through trusted third-party payment gateways such as Razorpay.

Own Adaa does not store or have direct access to your credit card, debit card, or banking information. Payment information is encrypted and processed by the payment gateway according to their security standards and privacy policies.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

However, we may share your information with trusted service providers when necessary to operate our business, including:

• payment gateway providers (such as Razorpay)
• courier and logistics partners for order delivery
• website hosting and technology service providers
• marketing and analytics partners

These parties only receive the information required to perform their services and are obligated to protect your data.

We may also disclose information if required by law or government authorities.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• remember your preferences
• understand website traffic and usage patterns
• improve website functionality

You may choose to disable cookies through your browser settings, although this may affect certain features of the website.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Sensitive data exchanged between the website and users is transmitted over secure encrypted connections.

However, no online system can guarantee absolute security, and users share information at their own risk.

Your Rights

You have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate or incomplete information
• opt out of receiving promotional communications from us

You may exercise these rights by contacting us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites.

Once you leave our website, we are not responsible for the privacy practices or policies of those websites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our website is intended for users who are 18 years of age or older.

We do not knowingly collect personal information from individuals under the age of 18.

Changes to This Privacy Policy

Own Adaa reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page. Continued use of the website after updates are posted constitutes acceptance of the revised policy.