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Orders & Payment

Browse our collection, select the piece you love, and proceed to checkout. Follow the payment steps to complete your order.

Once an order is placed, it cannot be modified or cancelled as it moves quickly into processing.

Yes. Once your order is successfully placed, you will receive an order confirmation via email or WhatsApp with your order details.

Shipping & Delivery

Yes, we deliver across India.

Orders are typically delivered within 7–15 working days from the date of order confirmation. Delivery timelines may vary depending on your location.

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp so you can easily track your order.

Cash on Delivery (COD) is available for select serviceable locations across India, depending on courier availability.

Returns & Exchange

We offer returns and exchanges within 7 days of delivery for eligible products.

Yes, we offer one free size exchange per order, subject to availability.

If you would like to request a return or exchange, please contact us and our team will guide you through the process.

Once your request is approved, our courier partner will arrange a reverse pickup within 3–5 working days.

Yes, a ₹150 return handling fee will be deducted from the refund amount.

Refunds

Once the returned item is received by us and passes the quality inspection, you may choose between:

Refund to the original payment method (7–10 working days)
Own Adaa Gift Card (issued within 2 working days)

Own Adaa Gift Cards are valid for one year from the date of issue.

Products & Issues

In the unlikely event that you receive a damaged, defective, or incorrect product, please inform us within 24 hours of delivery, and our team will assist you.

Sandook Circle

Sandook Circle is our membership program that allows you to ‘build your own chest.’ Depending on the membership tier you choose, you can access exclusive benefits such as member-only discounts, customization options on select products, seasonal lookbooks, and additional member features designed to make your shopping experience more personal.

Products customized under Sandook Circle are made especially for you and are not eligible for return or exchange. For non-customized Sandook Circle products, our standard 7-day return and exchange policy applies.

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Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchange

Refunds

Products & Issues

Sandook Circle

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